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FAQ

RETURNS & EXCHANGE POLICY
- You can return or exchange items up to 14 days after receiving your original order.
- Products must be returned in their original condition and packaging.
- Incomplete products, damaged, worn or soiled will not be accepted. 
- Always include a note with your order number and  personal information inside the package. Shipping fees are non-refundable.
- Shipping costs are free worldwide. If you, however, return your order - we still charge the shipping costs by deducting it from the total refund amount.
- All returns should be shipped with a service that provides a tracking number, as JAFFARY will not be held responsible for delayed or lost packages.
- Sale items are non-refundable.
- Upon dispute, JAFFARY reserves the right to make the final decision on all returns cases.

Please address the return to:
Returns JAFFARY 
Waarderstraat 202
2729KL,  Zoetermeer
The Netherlands

Don't forget to address the parcel to 'Returns JAFFARY'. Failing to do so might lead to a failure of delivery.

DELIVERY TIMES
All orders will be provided with a tracking number.
- The Netherlands 1-2 working days.
- Europe 2-4 working days.
- Rest of the world 7-10 working days.

DO YOU PAY FOR RETURN SHIPPING COSTS?
Returns are made at your own charges. JAFFARY supports re-shipment costs.

WHEN WILL JAFFARY PROCESS MY RETURN?
Once we have received your parcel, we will do our absolute best to process this as soon as possible. 

HOW DO I FIND OUT ABOUT YOUR PROMOTIONS?
All promotions will be communicated via our newsletter (subscribe for the newsletter at the bottom-right of the page), Instagram, or the homepage of the website.

WHAT IS THE STATUS OF MY ORDER?
We do our absolute best to ship the parcel as soon as possible after you have placed your order. Once it has been shipped, you will receive an email with your personal track-and-trace code. If you feel like your order is taking longer than expected, please get in touch with us.

I JUST RECEIVED MY ORDER, AND SOMETHING IS MISSING.
Occasionally, we ship products in separate parcels. Please get in touch with us by sending an email to info@jaffary.com to inquire to the current status of your parcel.

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IS YOUR QUESTION NOT MENTIONED ON THIS PAGE?
We offer support in English and Dutch.

Please write us at info@jaffary.com or fill in this contact-box. We'll do our absolute best to get back to you as soon as possible.