- You can return or exchange items up to 14 days after receiving your original order.
- Products must be returned in their original condition and packaging.
- Incomplete products, damaged, worn or soiled will not be accepted. 
- Always include a note with your order number and  personal information inside the package. Shipping fees are non-refundable.
- Shipping costs are free worldwide. If you, however, return your order - we still charge the shipping costs by deducting it from the total refund amount.
- All returns should be shipped with a service that provides a tracking number, as JAFFARY will not be held responsible for delayed or lost packages.
- Sale items are non-refundable.
- Upon dispute, JAFFARY reserves the right to make the final decision on all returns cases.

Please address the return to:
Returns JAFFARY 
Waarderstraat 202
2729KL,  Zoetermeer
The Netherlands

Don't forget to address the parcel to 'Returns JAFFARY'. Failing to do so might lead to a failure of delivery.

All orders will be provided with a tracking number.
- Europe 1-2 working days.
- Rest of the world 2-4 working days.

Once your order is shipped, you will receive a shipping notification from DHL EXPRESS.

• You will be notified by email and SMS about your shipment’s progress and estimated delivery date/time. When this doesn’t fit your schedule, you can customize your delivery and decide how, where and when the delivery takes place at the time and location that suits you best.

Returns are made at your own charges. JAFFARY supports re-shipment costs.

Once we have received your parcel, we will do our absolute best to process this as soon as possible. 

All promotions will be communicated via our newsletter (subscribe for the newsletter at the bottom-right of the page), Instagram, or the homepage of the website.

We do our absolute best to ship the parcel as soon as possible after you have placed your order. Once it has been shipped, you will receive an email with your personal track-and-trace code. If you feel like your order is taking longer than expected, please get in touch with us.

Occasionally, we ship products in separate parcels. Please get in touch with us by sending an email to info@jaffary.com to inquire to the current status of your parcel.

Please write us at info@jaffary.com or fill in this contact-box. We'll do our absolute best to get back to you as soon as possible.

We offer support in English and Dutch.